How do I compose a message to a medical care team provider in the Tendo iOS app?
If supported by your healthcare system, you can send messages to a provider in your care team. Currently only medical questions can be sent via an online message.
Note:
If the Messages link is not available in the Tendo menu, your healthcare system does not support this feature.
Please allow up to 48 hours for a reply. You may be billed for medical advice.
For non-medical topics, you’ll be directed to contact the healthcare organization via telephone.
For appointment scheduling questions, you’ll be directed to the online Schedule Appointment page.
Open Messages
Tap the Messages link.
Compose Message
Click the Compose button.
Select Message Type
Select the Ask a Medical Question option.
Send Provider
If you have more than one provider in your Care Team, select the name of the provider who should receive the message.
Send Message
In the text field [1], write your message to your provider.
When you are finished, click the Send button [2].
View Message
View your message as a new message thread. When your provider responds to your message, the thread will be updated with the reply.
