How do I view a message from a medical care team provider?
Once you compose a message to a provider, you can read your provider’s response in your Messages inbox.
Note:
If the Messages link is not available in the Tendo sidebar menu, your healthcare system does not support this feature.
Please allow up to 48 hours for a reply. You may be billed for medical advice.
Open Messages
In the sidebar menu, click the Messages link.
View Message Threads
The left side of the Inbox contains any messages that you have sent to a provider.
View Unread Messages
The top of the thread list displays the number of messages and how many are unread [1].
Unread messages are indicated by the unread icon [2].
Open Message Thread
To open a message, click the message thread.
View Message
Your provider’s message displays below your initial message and displays the date and time you received a response.
View Attachment
If your provider has included an attachment, you can view it by tapping the attachment. You’ll be able to share and download the attachment.
Send Reply
To reply to your provider, type your response in the message thread’s text field [1].
To add an attachment, click the Attachment icon [2].
When you are ready to send your message, click the Send button [3].
