How do I make an in-app payment for an outstanding balance?
You can view and pay balances in your personal Account in the Patient Care Journey app by clicking on your personal avatar at the top of the main left side navigation bar, and choosing Account from the dropdown menu.
Click on the Payments tab at the top of the Account view, where you can view your outstanding balances. The only ones that show are those that insurance has processed and that show what you have to pay. Balances for which insurance has not been processed or those that don’t show value aren’t displayed.
On this page, there are three Call to Action buttons - Billing Questions, Make Payment, and Pay Total Amount Due.
Billing Questions
When you click on this button, you are given the option of clicking on Ask a Billing Question.
A New Message screen will open in which you can write your question. This feature will only appear if your healthcare organization’s billing team is connected to it.
Make Payment
Click this button if you have a number of outstanding balances, and want to choose the ones you will pay at this time. Check the checkboxes next to each one you want to pay now.
You can click on the Add Custom Amount button at the bottom of the screen. A screen will display on which you can input a custom amount that you want to pay. This can be in addition to other balances you have checked, or alone.
When you have completed the actions on this screen, the custom amount will appear at the bottom of the Balances screen. Click Next.
A Summary will appear showing the total amount that you want to pay. Click Next to enter and complete the payment flow.
Pay Total Amount Due
The third button on the Payments page is the Pay Total Amount Due button in the lower right. If you want to pay all balances, click on this button.
The Summary screen will appear. Click Next.
You will then be taken into the payment flow.
Confirm the billing details. You can click on Edit to go a screen where you can edit the billing details.
On the next screen, Paying with, click the circle next to the credit card you want to pay with.
Scroll down to the bottom of the screen to click Add Card or Edit Wallet if you need to. Click Confirm to go to either one of the screens where you can carry out these tasks. On the Edit Wallet page, select the circle next to a credit card, and click Edit Card to go to a screen where you can edit the card's details.
Review your payment total, and click Process Payment.
A screen will display telling you that the payment was successful, and you will receive a receipt for the paid amount in an email notification.
When you return to the Balances list view, an empty state screen will display because you have no remaining balances.