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How do I request a prescription or medication refill?

Modified on: Sat, 2 Dec 2023 5:01 PM

From the Medications page, you can request a prescription or medication refill if needed. If you are out of refills, you can also request a prescription renewal.


Note

  • Not all providers may support prescription renewal requests via messaging. If you cannot contact your provider via messages, you will need to contact your provider via phone.


Open Medical Profile

In the Homepage shortcuts section, tap the Medical Profile link.


Homepage shortcut showing Medical Profile link


Open Medications

Tap the Medications link.


Medical Profile page with Medications link


Request Refills

Tap the Request Refill(s) button.


Medications page showing Request Refills button


Review Request Types

If your medication still has refills, you can request a refill from your pharmacy [1]. However, if you have no more refills available, you will need to contact your provider for a prescription renewal [2].


Note: If you are not able to send a message to your provider for a renewal, you'll be directed to contact your provider via phone.


Options for requesting a refill from your pharmacy or via a prescription renewal from your provider


Contact Pharmacy

If your medication still has refills, click the Contact Pharmacy option [1], then click the Next button [2].


Contact Pharmacy button in the Request Refill window


View Pharmacy Details

View the details of your pharmacy on file. You can use the information to refill your prescription via phone, or you can refill via their website (if available).


Click the Close button.


Refill page showing pharmacy on file


Request Renewal

If you need a prescription renewal, click the Request Renewal option [1], then click the Next button [2].


Request Renewal button in the Request Refill window


Select Medication

Select the medication(s) that need to be renewed [1]. Then click the Next button [2].


Note: For unlisted medication renewals, contact your provider’s office.


Renewal window that shows medications that need to be renewed


Select Pharmacy

To select the pharmacy on file, click the name of the pharmacy [1]. Then click the Next button [2].


Note: To select a new pharmacy, click the Enter Pharmacy Details button. You can enter the details of your pharmacy manually.


Renewal window that shows the pharmacy on file as well as the option to manually enter a pharmacy


Send Request

Click the Send button.


Send button in the Prescription Renewal verification page


View Request Confirmation

View the confirmation of your request. Please allow 48 hours for your provider to respond to your request.


To view your request in your Messages, click the View link [1]. Otherwise, click the Close button [2].


Mobile app Send button in the Prescription Renewal verification page


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