How do I upload my government ID before an appointment?
Some healthcare organizations ask patients to upload their government-issued ID so that it can be on file and the organization can verify that a patient is who they claim to be.
This is not mandatory, but it can save both you and your healthcare organization time during the pre-check-in process before appointments.
If your healthcare organization offers this option, Upload government ID will be one of the pre-check-in tasks that will display in the Patient Care Journey app after you schedule an appointment in the app.
The checklist will appear on the Appointment Details page or in Upcoming Appointments on the home screen, in the section that contains information about your appointment.
If you don't see it on the home screen, click on View All to the right of Upcoming Appointments to see the list of your appointments and select the correct one.
When you have completed the tasks that are above Upload Government ID on the checklist, check the circle next to the Upload Government ID task.
This takes you to a modal on which if you have already uploaded your ID, you will see this view telling you that you have already uploaded it.
If you haven't done so, or if you click Edit in the lower right corner to update your card, you will be taken to an Upload Government ID screen. There, you can upload front and back images of your government ID by dropping images of the front and back of your ID card in the appropriate places. Click Upload.
You also skip this task by clicking Skip in the lower right corner. If so, a screen will appear advising you that you will need to present your ID in person at the appointment.
After you upload your ID, it will persist in the system so that you won’t have to upload or present it for future appointments at this healthcare organization.