How do I use fingerprint or face recognition to log in to the Tendo iOS app?

If you set up fingerprint or face recognition as part of creating your Tendo account, you can quickly log into the Tendo app using the same functionality.

Notes:

To use fingerprint or face recognition, ensure you have enabled Face ID in the Tendo iOS Settings page.
If you no longer want to log in using fingerprint or face recognition, you can switch to log in using your password at any time.
If you want to log in using your password for your healthcare organization’s health portal, learn how to use Single Sign-On (SSO) authentication.

Open App

On your iOS device, open the Tendo app.

Note: Depending on your device’s downloaded app settings, the Tendo app may either be located on the home screen or in the App Library.

Enter Email

In the Email field [1], enter the email address you used to sign up for your Tendo account.

Tap the Continue button [2].

Email Login

Use Recognition

Tap the Continue button [1]. Follow the prompts to sign in to your account via your mobile device.

Note: You can choose to use your password instead at any time by tapping the Use Password link [2].

iOS Device Recognition Page

View App

View the Homepage. Learn to use the Tendo iOS app.

Tendo Homepage