How do I view a message from a medical care team provider in the Tendo Android app?

Modified on: Sat, 2 Dec 2023 3:56 PM

Once you compose a message to a provider, you can read your provider’s response in your Messages inbox.

Note:

If the Messages link is not available in the Tendo menu, your healthcare system does not support this feature.
Please allow up to 48 hours for a reply. You may be billed for medical advice.

Open Messages

In the sidebar menu, click the Messages link.

The Inbox displays any messages that you have sent to a provider.

Messages inbox

To open a message, click the message thread.

Annotation around a message in the Inbox

Your provider’s message displays below your initial message and displays the date and time you received a response.

Android app Message inbox showing message thread

If your provider has included an attachment, you can view it by tapping the attachment. You’ll be able to share and download the attachment.

Android app Message inbox showing message thread with attachment from provider

To reply to your provider, type your response in the message thread’s text field [1].

To add an attachment, tap the Attach icon [2].

When you are ready to send your message, click the Send button [3].

Send button to reply to a message within a thread

If your message does not include a Reply field, the message has been closed by your provider. To reply to the provider, compose a new message.

Message thread with statement that the thread has been closed