23R2a Patient Care Journey App Release
Patient Care Journey App
New Features
- Desktop Web Support
- Provider Search
- Patient Appointment Notes
- Uber/Lyft Appointment Scheduling
Enhancements
- Appointment Decision Tree Scheduling
- To Do List Autocomplete Functionality
- Lab Results Visualization
Unless otherwise indicated:
- Availability for individual devices are indicated as part of each feature description. Not all features may be available for all devices.
- Features may require individual configuration. Healthcare organization administrators should contact the Tendo Product Services Team for configuration assistance. If no configuration detail is available, the feature is available for all Tendo users.
- Information about fixed bugs for this release can be viewed in the Tendo changelogs.
New Features
Desktop Web Support
The Tendo web app has been rebuilt to support desktop computers. Previously only available in mobile browsers, this additional device support allows patients to schedule appointments and manage their healthcare on a larger screen. The web interface has also been adjusted with overall design enhancements.
Note: Some functionality available in native Tendo mobile apps may not be available when viewed via web browser.
The Desktop-supported version of the Tendo web app is mobile-responsive, which allows the app to be viewed in any browser size—from mobile browsers to Desktop monitors. As the browser window is resized, the app displays content proportionally to the browser width and height.
How it Works
Desktop Browser
When logging into Tendo, patients can access the Tendo app using their desktop computer. After entering their login information in their preferred browser window, the web app displays the Homepage designed specifically for mobile responsiveness. The browser window can be adjusted to the patient’s preferred browser width and height.
Mobile Browser
When logging into Tendo, patients can continue to access the Tendo app through their mobile browser. After entering their login information, the browser displays the Homepage with the improved interface provided by the Desktop-supported view.
Availability & Documentation
Desktop: 2023-06-08
Provider Search
The Get Care page supports two additional types of appointment scheduling:
These additions allow patients to search more broadly for care providers in their area.
Healthcare organizations can choose to make providers searchable within the Tendo app. Providers that are marked as searchable display within applicable search results for both name and speciality searches. By default, providers are marked as searchable.
Additionally, any restriction created by a provider is automatically included in the search. For instance, if a provider is not accepting new patients, the provider will not be displayed as a search result.
How it Works
Search by Name
When a patient searches for the name of a provider, at least three characters are required in the Search field. Any recent search providers display below the search field.
Relevant results display whether the provider supports online appointments in Tendo, or if the appointment must be scheduled by phone.
Search by Specialty
When a patient searches by specialty, an available list of providers who offer a specialty display in the page. This list is subject to change for each healthcare organization as additional providers are added to the search filters.
Five search results display at a time. Additional results can be viewed by scrolling down the page. Relevant results display whether the provider supports online appointments in Tendo, or if the appointment must be scheduled by phone.
Configuration
Provider search visibility configuration required; please contact the Product Services Team for assistance.
Availability & Documentation
Desktop: 2023-06-08
iOS: Version 2023.23.0
Patient Appointment Notes
For individual appointments, patients can prepare for upcoming visits or document visit information by capturing appointment-related questions or notes. This feature allows patients to be proactive with their care and not only document their questions or concerns but also note feedback provided by their provider.
Notes are linked to appointments and are stored in the appointment details page. This feature is not visible to providers.
How it Works
Appointment Details
When an appointment has been scheduled, a patient can view the upcoming appointment and view the Notes section within the appointment details page. Any topics, questions, or concerns that the patient would like to address with the provider can be typed into the section. Notes can be edited at any time. During the appointment, the patient can type answers to the provider’s responses.
Care History
After completing an appointment, a patient can view the visit summary in the Care History page for the appointment. The Notes section can be used to document any notes the patient did not document during the actual appointment. These notes can be referenced and edited at any time.
Navigation Menu
A patient can view all notes for upcoming and past appointments in the Navigation Menu. Notes are posted in reverse chronological order. Notes can be viewed and edited by tapping the note within the page.
Availability & Documentation
Desktop: 2023-06-08
iOS: Version 2023.23.0
Uber/Lyft Scheduling
After scheduling an appointment, patients can access the Uber or Lyft apps to schedule a ride up to 30 days in advance. This feature provides a seamless way for patients to ensure they have transportation to their appointment and mitigate no-shows for providers.
After an appointment has been scheduled, the appointment confirmation page includes an option to open the Uber or Lyft app. If patients do not already have the app installed on their device, they will be directed to the App Store. If the app is already installed, Tendo will confirm that the patient wants to open the selected app.
Appointment data does not integrate with the rideshare apps, as no direct integrations are provided. Additionally, the appointment details page does not indicate if a ride has been scheduled.
How it Works
When a patient schedules an appointment, the patient can choose to schedule a ride to the appointment using one of the available ride sharing services. Rides can be booked up to 30 days in advance. Patients who do not already have an account with the ride service can set one up at any time.
The appointment destination must be entered by the patient manually into the rideshare app. Payment is required directly through the rideshare app using cash, debit card, or credit card.
Availability & Documentation
Desktop: 2023-06-08
iOS: Version 2023.23.0
Enhancements
Appointment Decision Tree Scheduling
Tendo supports branching logic on any workflow. This feature allows healthcare systems to accommodate patients based on their care needs. Branching scenarios can be created from appointment types, locations, or types of care.
How it Works
When a patient initiates an online appointment, the patient can answer specific questions as established by the provider that lead to the best patient care options and appointment opportunities.
Configuration
Healthcare system configuration required; please contact the Product Services Team for assistance.
Availability & Documentation
Desktop: 2023-06-05
iOS: Version 2023.23.0
To Do List Autocomplete Functionality
In the To Do list, some orders and resources include autocomplete functionality. This feature reduces the need for patients to manually complete tasks.
Autocomplete functionality is supported for tasks that are directly correlated with a provider’s office. Any tasks that require a third-party provider that does not integrate with Tendo must be marked as complete manually in the To Do List.
How it Works
When a patient receives a notification related to an upcoming appointment or past appointment, some notification tasks are also displayed in the To Do List. Some of these To Do tasks will be automatically marked as complete based on specific patient actions.
Autocomplete Tasks
The following tasks are marked as complete once they are viewed by the user:
The following tasks are marked as complete once they are marked as complete by the provider:
Lab orders
Imaging orders
Test orders
Referrals
Procedure orders
Surgery orders
Note: Orders that include a canceled, revoked, or entered-in-error status by the provider are also marked as complete automatically.
Any completed To Do task previously displayed as an in-app notification will also be removed from the homepage automatically.
Tasks marked as completed in the To Do list can always be viewed in the Care History page.
Manual Tasks
Vaccination, prescription, and equipment orders must be manually marked as completed by the patient in the To Do list. These types of orders usually require assistance from a third-party service that is not integrated with Tendo and cannot indicate when the To Do item has been completed.
Manual To Do items remain in the To Do List until they have been marked as completed.
Availability & Documentation
Desktop: 2023-06-08
iOS: Version 2023.23.0
Lab Results Visualization
Patients who have available lab results with vital observations or analytes can view the results in a graph format. This feature provides a self-help tool regarding how the measurement compares over time without having to view or track individual measurements manually.
Similar lab data over multiple results are compiled into a graph format that shows measurement over time. For multiple data points, the graph displays up to five data points including both previous and later values, if available.
How it Works
When a patient receives a new lab result, the result is displayed in the Care History page. Accessing the result displays the vital observation or analyte. Tapping the result displays a new window and shows how the result may compare over time. The patient can tap data points within the graph to view specific data details.
If a result includes a range, the range is indicated by dotted lines. The patient’s results are charted appropriately in the graph.
Availability & Documentation
Desktop: 2023-06-08
iOS: Version 2023.23.0