23R2b Patient Care Journey App Release
New Features
- Android App Support
- Self Registration
- Home Healthcare System
- Virtual Visit Integration
- Insurance Verification
- Payments
- Care Journey Filters
- Patient Provider Messages
- Multi-Factor Authentication (MFA)
Enhancements
- Medical Profile Additions
New Features
Unless otherwise indicated:
- Availability for individual devices are indicated as part of each app description. Not all features may be available for all devices.
- Features may require individual healthcare system configuration. Organization administrators should contact the Tendo Product Services Team for configuration assistance. If no configuration detail is provided for a feature, the feature is available for all Tendo users.
- Information about fixed bugs for this release can be viewed in the Tendo changelogs.
Android App Support
The Tendo app is supported as a native app on Android devices. Patients with an Android device can download the Tendo Patient Care Journey app in the Play Store. Patients must have a Tendo account to access the Tendo Android app.
This additional device support allows patients to schedule appointments and manage their healthcare using an Android native mobile app.
Notes:
Some functionality available in native Tendo mobile apps may not be available when viewed via web browser.
Not all feature functionality is available in the Android app; additional functionality will be added in future releases.
Availability & Documentation
Android: Version 2023.30.0
Self Registration
Any patient within a supported health system can sign up for a Tendo account. This change allows patients to sign up without having to reach out to their healthcare provider, as previously patients could only sign up through an email invitation.
Patients can search for their healthcare system in the Sign Up page. Supported systems will display an email address form for email verification. The email address used for the Tendo account must match the email within the healthcare system’s records for the patient.
How it Works
In the Sign Up page for supported healthcare systems, patients can enter their verification information, which is sent to the patient’s healthcare system and passed back to Tendo. Additionally, patients must enter their first and last name, date of birth, and mobile phone number.
If a patient’s information matches the healthcare system’s information, a Tendo account will be created. The Tendo app may take some time to populate the patient’s information from the healthcare system.
If the patient’s information cannot be verified, the Sign Up page asks the patient to contact Tendo Support.
Configuration
Healthcare system configuration and feature enablement required; admins must contact the Product Services Team for assistance.
Availability & Documentation
Desktop: 2023-08-04
iOS: Version 2023.31.0
Android: Version 2023.30.0
Home Healthcare System
For patients who may receive care from multiple healthcare systems, patients can select the branding they would like to see throughout the app. This feature helps patients define their preferred health system experience.
The default branding displayed in the app is branding from the healthcare system that sent the invitation, or from the site where a user signed up.
How it Works
When patients access their User Account, any additional health system branding displays in the Settings menu. If no home system is selected, the Tendo logo displays throughout the app. However, if another healthcare system branding is available, patients can select that system’s branding as their preferred branding.
Once the User Account page is closed, branding is updated throughout the app, including the Home page, online appointments, Care Journey pages, and messages.
Configuration
Feature enablement required; admins must contact the Product Services Team for assistance.
Availability & Documentation
Desktop: 2023-08-04
iOS: Version 2023.31.0
Virtual Visit Integration
Multiple appointment types, including virtual visits, are options for a patient to select when making an appointment. This feature allows patients to create a virtual visit and get a direct link to the virtual appointment. Tendo recognizes the virtual appointment type and virtual links through individual healthcare system configuration via API.
How it Works
When patients create a new online appointment, they can select a virtual appointment type.
On the date of the appointment, a link directs patients to log in to their healthcare system to access the virtual appointment. However, if a link to a virtual visit is readable by Tendo, the link directs patients directly to the virtual service.
Configuration
Healthcare system configuration required; admins must contact the Product Services Team for assistance.
Availability & Documentation
Desktop: 2023-08-04
iOS: Version 2023.31.0
Android: Version 2023.30.0
Insurance Verification
Patients can verify the accuracy of their insurance as part of their pre-appointment tasks. This feature allows patients to view their insurance ahead of time and make any corrections with their provider as needed.
Healthcare providers can require patient insurance confirmation as configured in the Tendo platform via API.
How it Works
When patients select the Verify Insurance link as an appointment check-in task, their insurance information is displayed. If no insurance information is provided, or if insurance needs to be updated, patients must contact their provider’s office.
Configuration
Healthcare system configuration required; admins must contact the Product Services Team for assistance.
Availability & Documentation
Desktop: 2023-08-04
iOS: Version 2023.31.0
Payments
Patients can view their insurance copay, if applicable, and make a payment online. This feature allows patients to pay for their copay in advance.
Healthcare providers can allow or require payment as configured in the Tendo platform via API. Otherwise, patients can make an in-office payment at the time of the appointment.
How it Works
When patients select the View Copay link as part of an appointment check-in task, any applicable copay is displayed. The Copay amount is based on insurance information. If no copay is required, the page can be closed without any additional action.
If a balance has been posted for the visit, patients can choose to pay the balance online. After confirming the billing details, patients can enter their credit card details and have their payment processed. Payment confirmations will be sent as a notification and any other selected communication channels.
Configuration
Healthcare system configuration required; admins must contact the Product Services Team for assistance.
Availability & Documentation
Desktop: 2023-08-04
iOS: Version 2023.31.0
Care Journey Filters
Patients with a specific diagnosis or condition can filter events and clinical documentation resources related to their care journey. This enhancement provides patients with specific guidance related to both past and future care.
Diagnosis and conditions within an EMR are mapped within Tendo’s Patient Care Journey page, based on a patient’s medical diagnostic code. Any diagnosis or conditions supported by Tendo display in a Conditions filter; patients who are part of a specific diagnosis or condition can view relevant care plans designed for their specific care journey. The care plan will display for the patient until the diagnosis or condition is no longer relevant.
How it Works
When patients view their Care Journey page, all scheduled and unscheduled events not associated with a specific diagnosis or condition are visible. However, when a patient applies a condition filter, any relevant past or future content associated with the condition displays within the page for as long as the condition exists for the patient.
Availability & Documentation
Desktop: 2023-08-04
iOS: Version 2023.31.0
Patient Provider Messages
Patients can use a messaging portal to communicate with their providers. This feature allows patients to address medical questions to their providers as needed. Using an integration inside their EMR, providers can reply to patient messages.
How it Works
Messages
When patients view the Messages link, they have the option to compose a message. Clicking the button to create a new message displays a message window, which explains the three different types of messages: medical questions, non-medical questions, and appointment questions.
Only medical questions can be sent via an online message to a provider. When this option is selected, patients can select the name of their provider and compose their message. The message displays as a new thread in the left sidebar of the Messages page. Any reply from the provider will display directly in the message thread.
For non-medical topics, such as billing inquiries, Tendo will provide patients with a phone number provided by their healthcare organization. For appointment scheduling questions, Tendo will provide patients to the Schedule Appointment page where they can schedule an appointment online (if supported by the provider) or view the provider’s office phone number for scheduling.
Notifications
When a message is received from a provider, patients receive a notification through their selected notification channels.
Configuration
Feature enablement required; admins must contact the Product Services Team for assistance.
Availability & Documentation
Desktop: 2023-08-04
iOS: Version 2023.31.0
Android: Version 2023.30.0
Multi-Factor Authentication
Multi-factor authentication (MFA) is available for users to strengthen the security of their login. Once enabled, the additional authentication will be part of the login process.
How it Works
Users can open the Security link and enable multi-factor authentication. Once MFA has been enabled, users will receive an email asking them to complete the enrollment process.
Configuration
Healthcare system configuration required; please contact the Product Services Team for assistance.
Availability & Documentation
Desktop: 2023.08.04
iOS: Version 2023.37.0
Android: Version 2023.37.0
Enhancements
Medical Profile Additions
The Medical profile page displays a patient’s full medical record. In addition to medications, allergies, and immunization records, patients can view recorded surgeries and procedures, lifestyle details, and patient and family conditions. This additional record information helps give patients further visibility and ownership for their health records.
A patient’s medical information is pulled from the patient’s healthcare system and stored in Tendo. Past medical history can be loaded during patient ingestion or from an integration subscription. Please note that incomplete records may show partial information. Additional, duplicate records may display with imperfect data.
Medical profile information also displays as part of patient onboarding.
How it Works
A patient can open the Navigation Menu and access the Medical Profile link. Medical profile information from the patient’s healthcare system displays in the Tendo app. Changes can be made to the medical profile by a provider or staff member during a patient’s appointment.
Configuration
Healthcare system configuration required; admins must contact the Product Services Team for assistance.
Availability & Documentation
Desktop: 2023-08-04
iOS: Version 2023.31.0
Android: Version 2023.30.0